Billing
Refund policy
Closed beta
Billing is paused during closed beta, so there are no customer charges to refund.
Before paid launch
Kyrbit will publish final refund, cancellation, renewal, and tax terms before live billing is enabled.
Sandbox testing
Stripe sandbox checkout is for validation only. Test payments do not create live charges or real refunds.
Referral rewards
Referral credits, discounts, and account perks are non-cash rewards. They are not redeemable for cash, not transferable, and may be denied or revoked after fraud or abuse review.
Monthly service credits
The intended paid-launch baseline is customer-visible monthly service credit purchases. Credits are consumed for 30-day server cycles, may expire, and do not become stored cash value.
Paid launch baseline
Paid checkout must clearly label whether a purchase is one-time or recurring, show the credit quantity, and support-assisted refunds for duplicate charges, billing mistakes, and other approved cases. There will be no retroactive beta charges.
Disputes
Customers should contact support first so we can review invoices, payment events, server status, and credit grants before a chargeback is opened.